Frequently Asked Questions

Everything pet parents ask us about boarding, pricing, the shop and CommuniTree — answered.

Can't find what you're looking for? WhatsApp us anytime at +91 94929 19527 and we'll get back to you within a few hours.

Boarding
Which pets do you board?
We board most legal pets other than dogs and cats — birds, turtles, tortoises, iguanas, spiders, mice, rats, hamsters, guinea pigs, rabbits and more. We aren't able to accept pets with existing health issues, unless the condition is a physical disability rather than an illness. If you're unsure whether we can take your pet, just ask us.
How much does boarding cost?
Pricing depends on the pet type and whether you'd like us to provide food during the stay. See the Boarding Pricing table for exact rates.
How far in advance should I book?
At least 1 day's notice is enough — book through the form on our Boarding page.
Does the price change if I bring my pet's own food?
Yes — we charge separate rates for boarding with food provided by us versus without. Both rates are listed in the Pricing table.
Will I get updates while my pet is boarding?
Yes — we send a short video update personally to your WhatsApp once a day, so you always know your pet is happy and safe.
What happens if my pet falls sick during boarding?
We're collaborated with a few trusted vets nearby. If your pet falls sick, we'll get them treated by one of our vet partners, and any treatment cost is billed to you separately.
Is there a minimum or maximum boarding duration?
No — there's no minimum or maximum number of days. The boarding amount is payable in advance.
What are your drop-off and pick-up timings?
Weekdays: 7 PM – 10 PM. Weekends: 10 AM – 10 PM.
What's your cancellation policy?
Cancel more than 24 hours before your slot and we'll refund half the advance amount. Cancellations made within 24 hours of the slot time are non-refundable.
Do you accept pets with special needs?
Yes — we take in pets that need special care, including physically challenged pets. We currently can't accept pets that are on ongoing medication.
Shop
How do I place an order?
Pick your items on the Shop page, then check out through WhatsApp. Complete payment via the QR code we send, and your order will reach you within 1–7 business days.
What payment methods do you accept?
UPI only, for now.
Do you deliver outside Hyderabad?
Yes — we deliver anywhere in India, for an additional charge.
What's your return policy?
If an issue with a product is verified as genuine, we offer a full refund.
CommuniTree
What is CommuniTree?
CommuniTree is our WhatsApp group where pet parents connect, share opinions and experiences, and support each other. Join here.
Is CommuniTree free to join?
Yes, it's completely free, and open to any pet parent.
General
Where are you located?
We're based in Nizampet, Hyderabad. Store visits are available on a case-by-case basis — reach out first to arrange one.
How long have you been doing this?
We've run our pet store in Nizampet since 2021, and launched pet boarding as its own dedicated service in 2026.
How can I reach you?
Call us at +91 96529 92233, or message us on WhatsApp at +91 94929 19527.

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